In this role as SERVICE PARTS SPECIALIST-FIELD SERVICE TECHNICIAN, YOU will MAKE AN IMPACT by:‍

• Handling customer inquiries and requests via phone and email for parts and service/inspection work to determine needs and scheduling of trips.
• Gathering information from customers on parts needs to communicate and coordinate with Operations, Purchasing and Manufacturing to determine lead time and cost to provide accurate quotes to customers.
• Traveling up to 60% of the time to customer locations to perform service, installation, or warranty work on LPI equipment.
• Following procedures to enter quotes and orders into CRM along with creating and filing Field Service Reports for customers promptly after performing on-site work.
• Providing feedback and recommendations to sales and engineering departments on any product improvements.
• Scheduling and arranging field service/inspection trips, including air, car rental, and hotels, and filing expense reports after trip.
• Coordinating with Sales & Engineering Managers on field projects that require support from additional staff.

‍What do we need from you as a SERVICE PARTS SPECIALIST-FIELD SERVICE TECHNICIAN?‍

• Mechanical aptitude and desire to be challenged with new technologies.
• Excellent communication and relationship building skills.
• Ability to read schematics/blueprints, and troubleshoot and converse with engineers when working on products/projects.
• Ability and desire to travel nationally, and at times, on short notice.
• Demonstrated capability to work both independently and within team environment while managing multiple assignments.
• Ability and knowledge to use hand tools to perform filed service work.
• Ability to manage and coordinate multiple projects months in advance.

‍What type of Education and/or Experience is needed?‍

• Associates Degree or equivalent from a two year technical college with emphasis on repair and maintenance including pneumatic, hydraulic, electrical, controls systems, or a demonstrated combination of technical experience and training.

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