LPI, Inc., is a leading manufacturer of industrial personnel lift systems and elevated work platforms, and a proud subsidiary of Plank Enterprises, Inc., is on the lookout for a highly enthusiastic and self-motivated Field Service Technician. If you’re passionate about serving customers and eager to help grow our service business, we want to hear from you!
Why Join Us?
- Competitive Pay: Enjoy above-average pay scales!
- Travel Premium: Earn a 35% road work premium (base pay + 35% premium when traveling).
- Rewards: Keep your airline, hotel, and car rental reward points for personal use, including family vacations!
- Our Culture: At LPI, Inc., we pride ourselves on fostering a great team culture. We cultivate a sales-minded, high-energy, and high-performing environment that breeds success. We hire individuals who match our dynamic culture and are ready to contribute to our continued growth.
How will you make an impact as a Field Service Technician?
- Engage with Customers: Handle inquiries and requests via phone and email, determining needs and scheduling service trips.
- Provide Accurate Quotes: Gather information on parts requirements, determine lead times and costs, and provide precise quotes.
- Travel for Service: Spend 50-60% of your time traveling to customer sites for service, installation, or warranty work.
- Maintain Records: Follow procedures to enter quotes and orders into our CRM system and create/file field service reports.
- Contribute to Improvement: Offer feedback and recommendations to the sales and engineering departments for product enhancements.
What do we need from you as a Field Service Technician?
- Mechanical Aptitude: A strong interest in and ability to work with new technologies.
- Communication Skills: Excellent at building relationships and communicating effectively.
- Technical Proficiency: Ability to read schematics and blueprints and troubleshoot issues.
- Hands-On Skills: Proficient in using hand tools for field service tasks.
- Versatility: Capable of working independently and as part of a team, managing multiple assignments.
Education and Experience Requirements:
- Preferred: An Associate’s Degree or equivalent from a two-year technical college, focusing on repair and maintenance, including pneumatic, hydraulic, electrical, and control systems.
- Alternative: A demonstrated combination of technical experience and training.
